We were onsite with a client last week delivering our findings from a site analysis exercise when an interesting debate broke out.  We provided the feedback that we didn’t like how their customer reviews utilized the “out of the box” stars from Power Reviews.  Typically, we make this argument from an aesthetics and branding perspective, but this client disagreed.

His take was that utilizing the PowerReviews branded “star system” gave customers a greater sense of trust because they recognized this review feature across sites.  From a design perspective, we maintained our point of view.  However, the bigger conversation prompted the questions what is the purpose of reviews and how much does it matter that they maintain their own identity in order to provide better reassurance versus fitting well within the site design.

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Magento Enterprise 1.9 Released

by Mack McGee. Posted on July 21st, 2010 in Industry News

Magento announced yesterday that they have obtained their PA-DSS Certification for their secured payment bridge.  By utilizing this bridge and working with your hosting provider, e-tailers will now be able to rest easy at night knowing they are PCI Compliant.  (Please note:  The bridge can only help you become PA-DSS certified, you still need to check to ensure the other elements of your site are in line with rules and regulations to ensure overall PCI Compliance).  Check out this webinar to learn more about making sure you’re business is taking the necessary steps to ensure PCI Compliance.

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Ahh summertime. For many Americans that means bar-b-ques, swimming pools and roller coasters! Every summer as a child, I would look forward to the three hour drive in the car with my family to the amusement park, anticipating the breakneck speeds and loop-de-loops of the tallest and fastest coasters this side of the Mississippi. What I didn’t look forward to after three hours of driving? The long lines to buy admission tickets to get into the park. But oh boy, it’s 2010 and the internet is changing all of that! Now, families and folks can buy and print their tickets online and shuffle right past the gate to the attractions.

For this month’s Design 1, 2, 3, let’s take a look at a popular amusement park’s eCommerce Shopping Cart and see if it makes for a spectacularly speedy checkout.

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Want to smell like a man? I’m not talking about body odor and beer. I’m talking about the refreshing scent of a manly body wash. Old Spice certainly wants you to. That is why they have invested so much in their marketing efforts.

Old Spice has taken the use of social media to the next level. Recently, Old Spice launched a YouTube viral video campaign, with their spokesman responding to comments left on the Old Spice Facebook and Twitter accounts. Each video included the name of the original user who made the comment or statement – most responses lasted 30-60 seconds. The Old Spice spokesperson even goes as far as smashing a pirate pinata with a freshwater fish in a video response made just for Demi Moore. The Old Spice YouTube profile has total upload views surpassing 59 million…not too shabby.

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Desktop Wallpaper Web Design

by Josh Lawrence. Posted on July 9th, 2010 in Usability, eCommerce Web Site Design

One of the primary goals of any ecommerce site (and one can argue all websites) is to communicate with your users.  This being the case, one of the biggest challenges for a Designer is to make the important content stand out among the overall design.  How then can we make select content more visible, user friendly, and appealing to users?  Look no further than your own computer desktop wallpaper.

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Busting Your Moves On The Virtual Dance Floor

by Chris I-Nwanze. Posted on July 1st, 2010 in Social Media

Let me start by saying if getting your groove on hasn’t been your thing in the past, you should consider picking up some dance steps I have for you. Social Media continues to offer countless opportunities for businesses to grow but the problem with many businesses is that they get into it because it’s the ‘new thing’ or simply because their competitors are doing it. Nonetheless, there are companies out there getting it right.

Organize.com, a company focused on selling home storage and organization products hosted a virtual party on both Facebook and Twitter as a kickoff to the national Hardware Show on May 4. According to Internet Retailer the event brought in over 1,500 registered guests. During this virtual event the hosts tweeted and posted a number of questions engaging the participants/attendees with a variety of questions that helped give them insight to the lifestyle of their guests. They were able to retain guests by awarding prizes every 10 to 15 minutes.

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In eCommerce, there’s a lot of talk about best practices. For some companies and clients, best practices are at the foundation of every eCommerce site. For others, best practices are rules that are made to be broken. In this month’s Design 1, 2, 3, we’ll look at some best practices and why they are the standards (hint: standards improve usability.)

For this back-to-basics adventure, we’re going to Japan (figuratively.) Morphica is a stylish, minimalist home furnishings company. For the most part, their site is completely in Japanese. No, I do not read Japanese, and yet this language barrier doesn’t hinder my ability to shop their website. Why not? Because Morphica uses eCommerce best practices, and the beautiful thing about standards is that they translate across cultures and languages to focus on user behavior and expectation.

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The 5 Sessions You Can’t Miss @ IRCE 2010!

by Mack McGee. Posted on June 9th, 2010 in IRCE

As e-tailers, agencies, and service providers descend on Chicago for this year’s Internet Retailer Conference, optimism and growth seem to be recurring themes across the eCommerce space.

As we gear up for this year’s conference where the theme has shifted from last year’s “avoiding getting you’re a** kicked in a bad economy to kicking a** in a rebounding economy,” here’s 5 key sessions that will feature great speakers discussing relevant topics that can impact your bottom line. So jump into these sessions and countless others, but make sure you take advantage of the great networking and conversations as well.

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The Groove Guide to Chicago (and IRCE)

by Ethan Giffin. Posted on June 8th, 2010 in IRCE

One of the most exciting weeks of the year for the eCommerce industry is upon as the Internet Retailer Conference and Expo 2010 (IRCE) hits Chicago this week. If you can only digest one piece of advice, then it has to be to ‘wear comfortable shoes’. But if you are looking to get outside the McCormick Center and experience one of America’s greatest cities then read on.

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There are usually two sides to every company’s eCommerce website team: the marketing team who have done research and set metrics of success, and the creative team who have also done research and applied usability standards. Because this team is still fairly new and undeveloped for most online businesses, their respective goals often misalign. Marketing wants to see that conversion rate number get higher and higher, the creative team wants to guarantee an enjoyable shopping experience for the customer to build loyalty and brand. However, when push comes to shove, which I’m sure it does between numbers-oriented people and images-oriented people, who has the final say?

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