We were onsite with a client last week delivering our findings from a site analysis exercise when an interesting debate broke out. We provided the feedback that we didn’t like how their customer reviews utilized the “out of the box” stars from Power Reviews. Typically, we make this argument from an aesthetics and branding perspective, but this client disagreed.
His take was that utilizing the PowerReviews branded “star system” gave customers a greater sense of trust because they recognized this review feature across sites. From a design perspective, we maintained our point of view. However, the bigger conversation prompted the questions what is the purpose of reviews and how much does it matter that they maintain their own identity in order to provide better reassurance versus fitting well within the site design.







