eCommerce Design

eCommerce Checkout Best Practices to Increase Conversion

Feb 04, 2019   •   2 Min Read
HubSpot Video

Most eCommerce businesses understand the power of first impressions. Without compelling visuals, clear calls to action and fast load times, brands significantly decrease their odds of attracting and converting customers.

However, many brands overlook an essential component of their eCommerce experience: the checkout.

Although eCommerce checkouts rarely offer exciting design or functionality, they carry tremendous weight in the purchase process. As such, we want to refocus your attention on what really matters to improve your checkout experience.

eCommerce Checkout Best Practices

  1. One-Page Optimized Checkout
  2. Mobile-Friendly Buttons & Form Field Sizes
  3. Correct Input Fields
  4. Minimal Distractions
  5. Security Assurances
  6. Consistent Branding
  7. Alternative Payment Methods 

One-Page Optimized Checkout

Thankfully, the days of pinch and zoom checkout experiences are mostly behind us. With the advent of one-page optimized checkout, users can easily understand and progress through checkout stages.

With this set up, website visitors can quickly navigate through input fields without loading additional pages. This features minimizes checkout friction by reducing page load time and removing opportunities for cart abandonment.

Overall, one-page checkout provide significant value by decreasing bounce rate and improving conversion. If you haven't implemented it yet, we highly recommend you consider exploring options for your business.

Mobile-Friendly Buttons & Form Field Sizes

Mobile users constitute a significant percentage of traffic for many eCommerce businesses. As a result, brands should build eCommerce checkout experiences that accommodate these devices.

To deliver exceptional mobile experiences, brands should design form fields at a minimum of 44 pixels high to accommodate finger sizes. Additionally, we recommend designing buttons at a minimum of 44 x 44 pixels. 

Following both of these best practices eliminates the need to zoom on mobile devices and creates a seamless experience for mobile purchasers.

Correct Input Fields

Few things are more frustrating than having to backspace when incorrectly entering a phone number or email address during checkout.

To mitigate this problem, we recommend setting up your form fields to correctly accommodate number and character keyboards. This functionality will vary based on your specific checkout platforms, so we recommend speaking with a developer to confirm options for your business.

Overall, this small change can significantly reduce cart abandonment and improve overall customer experience.

Minimal Distractions

Checkout pages have one goal: to encourage customers to complete their purchases. As such, don’t give your users a reason to exit. 

We recommend streamlining headers and footers to clearly direct user focus to input fields. Brands should remove additional navigation, add clear calls to action and pull cart summary down the page as users navigate. 

Remember that there is a fine line between minimalism and over simplification. This distinction takes time to develop, and we recommend finding a solution that makes sense for your specific business. 

By streamlining the checkout experience, brands can simplify their purchase process and empower users to complete their transactions with ease.  

Security Assurances

With the rise of identity theft, online scams and cybersecurity issues, many consumers are still wary of disclosing sensitive information. 

Security assurances increase store credibility and increase consumer confidence. These assurances can take form as badges or logos from Norton, Google or the Better Business Bureau (just to name a few). 

Although these badges are not required, they can help ease consumer worries and increase trust. Ultimately, we recommend evaluating your specific buyers and the qualities that are important during their purchase process.

Consistent Branding

Overall, recommend creating a consistent and seamless experience throughout every aspect of your eCommerce website. This includes your store's checkout

We recommend including your logo, typography and colors to create a cohesive and seamless experience from initial landing through purchase confirmation.

Alternative Payment Methods

Alternative payment methods such as Apple Pay, Google Pay or PayPal can auto-populate payment information and shipping addresses during checkout. These tools reduce checkout friction and can improve customer satisfaction.

If you haven't considered incorporating an alternative payment method with your store, we highly recommend looking into it. BigCommerce includes this functionality natively with many of its templates, which makes installation and setup even easier.


Overall, it's essential to put the right amount of time and effort into your online store’s checkout process to reduce cart abandonment and increase conversion.

Still have questions or want to learn more about eCommerce checkout best practices? Feel free to reach out through the form below and we'll be in touch!

Explore more tags: eCommerce Design Blog
Related Content

You Also May Like


Your Guide to eTail West 2024 in Palm Springs, CA: Event Tips & Tricks

What Do I Need To Know About Etail West 2024? Are you in the eCommerce industry? If...
Learn More

The 5 Best AI and SEO Tools for eCommerce Website Strategy

In the vast digital landscape, where visibility is paramount, the science and art of...
Learn More

3 Tools To Use AI in Email Marketing For eCommerce Online Stores

In the realm of digital marketing, email continues to be a potent and influential...
Learn More

5 Awesome AI Copywriting Tools For Making Money Online In 2024+

In the realm of persuasive communication and digital marketing, the art of crafting...
Learn More

The 5 Best Video Enhancing AI Tools for Selling Online [2024 Update]

In the realm of digital content creation, video has emerged as a dominant force,...
Learn More

Our Agency's Top 5 AI Social Media Content Marketing Tools For Online Sales

In today's interconnected world, social media has transformed into an indispensable...
Learn More
BigCommerce vs Shopify_ Everything You Need to Know - 524x352

BigCommerce vs Shopify:
Everything You Need to Know

Download e-Book

Let's Grow Your eCommerce Business, Together.