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Complete Care Managed Services

Essential eCommerce Website Support & Maintenance

Our Complete Care Managed Services range from break/fix support to accessibility, ensuring that your site is always up-to-date and optimized for conversions. From improving site speed and usability to enhancing user experience, we have the expertise to increase performance and revenue for your online store.

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what we do

Keeping Your Store Running Smoothly

Once your eCommerce website is up and running, we’ll ensure the backend has the endurance for the long haul. With our Complete Care services, we will proactively uncover and implement new tactics based on customer behavior, and quickly troubleshoot issues.

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Troubleshooting Critical Issues

Our agency is here to address any changes on your website update to-do list. Whether scheduled maintenance or proactive optimization, your gain access to a trained team of eCommerce professionals. If any urgent fixes need immediate attention, rest assured that your dedicated Support Manager will keep your website running smoothly.

Certified BigCommerce & Shopify Agency

We are BigCommerce and Shopify experts who are experienced managing stores for mid-market and enterprise merchants. With a deep understanding of eCommerce platforms and technology, your store is in good hands. Our goal is to keep your store up-to-date, optimized, and running smoothly, so you can focus on growing your business.

Managed Services

eCommerce Design and Development

By choosing our ongoing design and development services, you’ll benefit from having a dependable partner for your online store’s maintenance and support requirements. Our team will be available to assist you with any issues and updates, ensuring that your site is functioning optimally, allowing you to concentrate on your business objectives.

What We Offer

  • Front-End & Back-End Development
  • Troubleshooting Critical Issues
  • Website Speed Optimization
  • Base Theme Upgrades
  • Google Analytics Customization
  • User Interface Optimization
  • User Interface Design
  • Custom Graphics
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Proactive Improvements

Conversation Rate Optimization

When you work with our team, you’ll benefit from a holistic approach that incorporates data-driven insights and eCommerce best practices. With Conversion Rate Optimization, were focused on improving user experience, conversion rates and revenue for your online store.

What We Offer

  • Heat and Scroll Map Analysis
  • Site Page Speed Assessments
  • Performance Reporting
  • Quarterly Sprint Roadmaps 
  • Design & Development
  • Google Analytics Review
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508 & ADA Services

Accessibility & Compliance

You want to grant everyone the ability to view, shop, and enjoy your online store. Our agency provides comprehensive accessibility and 508 ADA compliant development services to ensure you website is accessible to all users. This includes both visual and usability audits, which ensure that your site is easily accessible for all.

What We Offer

  • Comprehensive Accessibility Audit
  • Roadmap of Items to Improve
  • Design & Development Implementation
  • Yearly Accessibility Statement 
  • ADA & 508 Compliance
  • Hands-On Guidance
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Why Work with Groove Commerce?

Design, Build & Grow

Get set up for long-term success with a cross-functional team of designers, developers and marketers. Our Groovers are trained to find solutions to drive growth across your entire eCommerce ecosystem.

Drive Measureable Impact

To build deliverables that generate rapid ROI, we keep 5 Core eCommerce Metrics top of mind to measure progress. This translates to more internal and external accountability and transparency for your team.

Build Strategic Partnership

We have a vested interest in helping you grow. That's why we treat our partnership as if your business were our own. We're here to provide strategic plans that make the best business sense for the long haul, not just a quick fix.

Our Recent Wins

Cutter & Buck Takes Home Best Fashion Or Beauty Site At Webawards

Following a rigorous evaluation process, the Webawards presented Cutter & Buck with their Best Fashion or Beauty Site award. We're excited to see our collaborate work with this client recognized on a national stage.

Platforms & Technology We Support

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Frequently Asked Questions

What services do you offer for website support?

Our website support services include technical support and regular site maintenance. Additionally, we offer custom development, website optimization, accessibility remediation and regular performance monitoring to ensure your website is always running smoothly.

What is your response time for website issues?

You can expect a response from your dedicated Support Manager in no less than 24 hours for any website issues. We then make an effort to have your work ready for review for most requests within one week of being scheduled.

In the event that immediate assistance is required, we can assign a team that same day to work on the request. We will provide a status update along the way to keep you informed.

What happens if my website goes down?

Because we build all of our client's online stores using Saas-based platforms, we cannot control any outages that may take place at the platform level. These services guarantee 99% uptime, which is one of the main reasons we recommend these platforms to our clients.

For non-hosting related issues, our team is available for emergency assistance and same-day task scheduling to remediate your issue.

Can you integrate my website with third-party tools and services?

Yes, we can integrate your website with a wide range of third-party tools and services, such as marketing platforms, payment gateways, and analytics tools. We will help you to identify the tools that connect with your existing store to minimize changes to your back-office workflow. Our team is also trained in creating custom integrations if one is not natively available.

Do you offer website performance optimization services?

Yes, we offer website optimization services to improve the page loading speed and performance of your website. This includes resizing images, compressing files and providing conversion recommendations, among other optimizations. 

Can you provide website support for custom developed websites?

Yes, we provide website support for custom developed themes on eCommerce platforms like BigCommerce and Shopify, as well as headless implementation using CMS tools like WordPress and HubSpot. Although we are not able to support websites built on custom eCommerce platforms, feel free to reach out to one of our eCommerce consultants to discuss how we may be able to support your tech stack.

How do you communicate updates and changes to clients during website support projects?

We communicate on a constant basis with clients throughout website support projects to provide updates and report on progress. Your Support Manager will work with you to determine the right channel to communicate with you through - whether through Slack, email, or phone calls. You will meet with your Support Manager on a weekly or bi-weekly basis to review KPIs, completed work and work in progress.


What Our Clients Have To Say

“We have been working with Groove for over two years. They are knowledgeable and always listens to our needs. I would recommend them to any colleague in need of an eCommerce agency.”
Dippin Dots
Director of Marketing Dippin’ Dots
“Since we began working together about 2 years ago Groove Commerce has become our one stop solution for marketing services, paid media advertising, and website support.”
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eCommerce Manager Dippin’ Dots
"We came in with some lofty goals. From the get go, Groove has put pure focus on establishing and improving target returns on ad spend as well as overall brand equity in paid search and social."
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eCommerce Manager Cordova Outdoors
"We originally reached out thinking we wanted a developer to help with our current site. Groove took the initiative to recommend and migrate us to a new platform that actually met our needs."
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Marketing Manager Doc Popcorn
"We successfully migrated from Magento to BigCommerce and designed a site that converts better with an excellent UX. With their managed services, we continue to fine tune our performance."
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eCommerce Manager KegWorks
"The implementation team was extremely impressive. Since launch, they have helped optimize through consistent and well-managed development projects."
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eCommerce Manager Garrett Wade
"Groove Commerce has expertise at all levels. It always felt like we were a top priority."
Monaco Craft Cocktails
Director of Marketing Monaco Craft Cocktails
get in touch

Let’s Discuss How We Can Help Optimize Your Store.